Impact can be a qualification, a job or a completed placement. It can also be the first online form completed alone, the confidence to speak in a group, or the clarity to attempt a task that once felt out of reach.
Between 2017 and 2022, First Rung personnel coordinated and delivered Digital Skills for Citizens training across Ireland. More than 18,000 people took part, including older adults, farming communities, small business owners, jobseekers, disabled people and groups experiencing disadvantage.
The scale mattered. The delivery approach mattered too: clear materials, patient facilitation and practical tasks people could use after the session.
FRLS developed the Supporting Digital Capability in Healthcare Delivery programme for healthcare professionals. It focuses on the digital skills required to work confidently in changing care environments.
In the Emergency Reception and Orientation Centre in Ballaghaderreen, FRLS delivered driver theory preparation in Arabic for refugee women. The programme connected language access, confidence and practical knowledge with a clear personal goal: taking the first step towards a driving licence.
FRLS works where training meets the realities of a workshop, placement or workplace. We make task sequences, success criteria and feedback clearer so that a learner can demonstrate genuine skill without being disadvantaged by hidden expectations or unnecessary overload.